Boots with a pocket for a cell phone. Beats keeping it in your bra, right?

Elizabeth Anne Purse 'N Boots have a hidden cell phone pocket inside

EDITORS’ NOTE (Jan, 2015): We suggest you read our postscript below, as well as the comments beneath this post, if you have arrived at this page with intent to order from Elizabeth Anne Boots.

The overwhelming number of complaints regarding customer service, lack of communication, egregious shipping delays, and failure to provide refunds in any prompt manner (if at all) compels us to completely rescind our recommendation of this company. 

—–

While we’re still swooning over the cross body phone cases we found for carrying around our precious smart phones, hands free, along comes another brilliant solution: The new boots with a pocket for a cell phone by Elizabeth Ann. Cleverly called Elizabeth Anne’s Purse N’ Boots (get it?) they conceal a trio of little pockets for your phone, credit card, driver’s license, cash–whatever you might want to stash for a night out. Or even for the day; use them as a wallet, keeping your hands free to lug your kids’ stuff around instead.

There are five styles, including a chic English riding boot and a handsome lace-up combat boot in black. They’re so popular, they’re flying off the site–if you have a fave, grab it now.

 

 

 

Elizabeth Anne European style riding boots with pocket inside for a cell phone

 

Elizabeth Anne Rogue boots with pocket inside for a cell phone

Elizabeth Anne cowboy boots with pocket inside for a cell phone
Elizabeth Anne boots have a hidden pocket inside for a cell phone

Considering I’ve seen quite a few women (ahem, our editor Liz) tuck their phones into the tops of their boots when out and about, this is super smart. That said, Elizabeth Anne boots will run you in the $270-300 range with the current discount, so they’re definitely a splurge. In other words you’d better like them even without the pocket.

As for fit, I can’t speak to how tight they are through the calf, where you need to get the phone in and out, because I haven’t had a chance to see them in person yet. Luckily their site offers a 100%  guarantee for 365 days after purchase. I think that could make them worth a try.

 

Edited to add, 2015: We’ve received so many complaints from readers about delayed shipping times, and seriously flawed customer service that we cannot in good conscience recommend that you order from this company. 

We have had a conversation with Emilie, who suggests anyone with issues contact her at the email address on the Elizabeth Anne website–info@elizabethanneshoes.com–which she claims is preferable to a phone call. It is also listed below in comments. That said, numerous readers have expressed the lack of communication so it should be your first step if you are having issues, but not your last. 

Per the FTC’s Internet Shopping refund law which went into effect in December, 2014,  it is prohibited for companies to solicit “mail, Internet, or telephone order sales unless they have a reasonable basis to expect that they can ship the ordered merchandise within the time stated on the solicitation or, if no time is stated, within 30 days. The Rule further requires a seller to seek the buyer’s consent to the delayed shipment when the seller learns that it cannot ship within the time stated or, if no time is stated, within 30 days. If the buyer does not consent, the seller must promptly refund all money paid for the unshipped merchandise.”

The prompt refund is described specifically as within 7 days.

According to the Consumer FTC Site, the best action to take if you pay for products that don’t arrive:

1. contest the charge with your credit cards
2. contact state and local consumer protection offices (Here is a USA list)
3. file a complaint with the FTC at 1-877-FTC-HELP or use this form
4. file a complaint with the better business bureau.

Here is the current BBB page for Elizabeth Anne shoes, which now receives an F rating in part for 50 filed complaints in less than a year, unresolved complaints, and failure to respond to several complaints at all.

Here is the Facebook page for Elizabeth Anne Shoes Lawsuit

*It does seem that those who file with the BBB are getting their refunds most quickly.

We hope this is helpful.

We are of course terribly sorry for any inconvenience. One of our own staff members is still waiting for her own order after months, and she’s as frustrated as anyone.

Kate

Kate Etue divides her time between the book industry, checking out the newest tech trends for kids, and indulging in craft foods in a cool suburb of Nashville.

174 Comments

  • Reply December 17, 2014

    Frank

    I recently ordered a pair for my wife for Christmas. 3 days later I get an email saying they are out and would be shipped till the 31st of Dec. Would have been nice if they mentioned that before I ordered. I noticed I can still order them and still no statement that they are out. Don’t expect to get them for Christmas.

    —-

    Sorry to hear that Frank, that’s so frustrating. If it’s a holiday gift you might want to cancel? Or give her a photo of them with a note they’re coming. If it were us, we’d still love to get them even if a week late. Thanks for letting us know. -Eds

    • Reply December 30, 2014

      Elizabeth Anne Shoes

      Dear Frank,
      This is an unfortunate situation but our website has stated under shipping info that the boots will be sent between 15th and 31st of December so it was not definite that you would receive them for Christmas.

      Our deep apologies for this inconvenience. And you are invited to request a full refund at any time!

      Regards

      Emilie
      Customer Care Manager
      Elizabeth Anne Shoes

      • Reply January 11, 2015

        Erin

        Emilie- that is what you told us too- shipped end of December. STOP with the weak excuses. It’s going into MID Jan. I ordered in Oct. I don’t want a refund. I want the boots that you took the money for back in OCTOBER of 2014! – Plane, boat or pony- there should be better accountability about where the boots that I ordered are- Your emailed excuses, albeit polite- are really ridiculous. Even if the last email – you can’t tell me that for sure my boots are on the boat. The boat, Really??! -wow. PUT IT IN BIG TEXT LETTERS BEFORE taking the credit card numbers- that way, those who are willing to wait forever for your great boots can make an informed decision on whether to continue with the purchase. I’d rather you tell us, it could be six month- than string us along each month – Thank you very much. STILL waiting in Virginia.

        • Reply March 12, 2015

          Elisabethe P

          My order was placed 24 September 2014. Here it is, 12 March 2015 and I still have not received my boots. I have asked for a refund, but have yet to hear back from the company. So many excuses….

        • Reply March 25, 2015

          JRM

          Not sure I’m adding anything here other than I too ordered in September 2014 and albeit I’ve received numerous apology emails and promises from the company over the past six months, I’ve not seen the boots nor is there any concrete time frame for receipt. Wondering if they will even ship them at this point. I’ve learned my lesson and I hope those who still see the ad on Facebook do as well. Likely lost the $300 paid for these. Starting to think it was legit, but soon became a ponzi type scheme when they couldn’t keep up with manufacturing. They should have halted ads and taking orders last fall when this arose.

        • Reply March 29, 2015

          Yvonne Wehrer

          It’s now 3/29/15. I’ve ordered the Europeans 8/2014. Still waiting. Emails back and forth with same canned response. They even sent me an email saying that I can switch to another pair- haven’t even received those! I’m convinced that I’m never going to receive these boots. And I’m disabled and can use these boots to free up my hands. So tired of the run around. Has anyone actually received their boots?

        • Reply March 29, 2015

          Melissa

          I also haven’t received my boots and took a chance back in August ordering these while being out of work. I was attracted to the sensibility of them due to living and walking around the city. I’m still out of work and have school debt and they won’t refund me after countless requests. I too was asked if I wanted other boots which I flatly refused as I really need this money back and sensed that I had been scammed. I’m nervous knowing they have me over a barrel since it’s been too long to take this to the credit card company. It’s really awful what they’ve done to all of us and are likely getting away with. I wish the law protected people from this stuff.

      • Reply February 23, 2015

        Sdk

        I ordered mine in July 2014. I still have not received mine. So you knew he was not going to receive his in that time period!

      • Reply March 14, 2015

        Denise Strauss

        They owe me over $600.00 for a refund. We are now going on 5 WEEKS and I’ve yet to see it. I have read plenty of reviews where people are not getting their money back. They keep giving me the run a round. I have filed a complaint with Candadian BBB and now I will contact everyone that has written a review and an interview with them and I will explain the situation. The company has a great product but their business practices leave a lot to be desired. They steal people’s money….

        • Reply March 18, 2015

          Joe

          The sad part is people are probably still ordering from them.

      • Reply March 16, 2015

        Jennifer Johncox

        Do not order from this company!!!! I have been waiting 9 months since 7/30 for a pair of boots. I have asked for a refund serveral times and still have not received. I have been told that boots were coming months ago. Not a good company!

      • Reply March 18, 2015

        Joe

        I have yet to receive my refund, it has been over 30 days. Your company is one of two, a complete scam or the most incompetent business people that has ever lived.

      • Reply April 3, 2015

        Linda

        Of what year??? I’ve been waiting since July 2014

    • Reply March 18, 2015

      Joe

      Cancel your order now and ask your bank to decline the charges. I ordered in early November of 2014 and never received my order. Cancelled in February after all the excuses of why no one including myself hadn’t received our order. As of today I still haven’t received my refund. Complete SCAM!!!!!

  • Reply December 22, 2014

    marlene

    I ordered a pair of boots several months ago, I was charged $300 & still have not received them.I have emailed several times with no response & tried calling but the phone either rings with no answer or you get a busy signal. I want my money back but I am unable to get a hold of the company! DO NOT ORDER, THIS COMPANY IS A SCAM!!!!

    • Reply December 30, 2014

      Elizabeth Anne Shoes

      Dear Marlene, you are more than welcome to receive a full refund we are a reliable and well known business from Vancouver and you can inform yourself about us through different channels.

      We are reachable through emails and when we are unable to reply to the telephone you can leave a voicemail and we will reply to you within 24 hours (at the moment please understand that it might take longer)

      Our sincere apologies for any inconvenience caused.

      Again we await your email to either find a solution or refund the full amount!

      Regards

      Emilie

      Customer Care Manager
      Elizabeth Anne Shoes

      • Reply March 14, 2015

        Porfirio Martínez

        Hi Dennis. I just make a bunch a complaints ,because the are very professional when the lie about all the excuses ,the be better if all we have the same problem with our refund ,just to contact a lawyer and have a class actions lawsuit.i order the boots for my wife November /08/ 2014 since I just receive nothing but lies.

        • Reply March 24, 2015

          Lisa

          Hi Porfirio,

          Are you interested in a class-action law suit? I certainly am. I am ready to start taking names.

          Thank you,
          Lisa

          • March 25, 2015

            Christina

            I am interested in a class action law suit. I ordered my boots in October and asked for a refund 5 weeks ago. No refund yet. I also have complaints with the BBB and FTC which are both useless!

          • March 29, 2015

            Melissa

            I’m interested in a class action lawsuit as well.

          • March 30, 2015

            Marcia

            Please, keep me in the loop! They owe me nearly $300 since August!

          • March 31, 2015

            Porfirio Martinez

            Yes I’m very interested ,feel free to contact me at my wife’s email laylainstallsdtv@hotmail.com

          • March 31, 2015

            Gina Bennett-Andersen

            I ordered my boots in January 2015, they were supposed to be delivered march 28th, I still have not received mine!! I would love to see my boots, refund or join the class action lawsuit! Gina B-A

          • March 31, 2015

            Rebecca

            Sign me up for the class action lawsuit as well. I’m in the same boat as everyone else here.

          • April 8, 2015

            Julie

            I will participate in a lawsuit. I ordered mine January 1, 2015, and was told they would ship by the end of Feb/beginning of March. Still no boots or explanation of their whereabouts.

          • April 26, 2015

            Sue

            I think this is a good idea. After repeated attempts to get my refund from the company, I complained to my credit card company. They were extremely helpful. They got the money back for me. Everyone, please try your credit card company!

          • May 5, 2015

            Brian Strupith

            I ordered a pair of boots for my wife back in January as of today I have not yet received anything but a bunch of excuses why they can’t produce the boots. They even went as far to say their company ceo had to step down due to a serious illness. I am interested in a class action lawsuit. Brian

          • May 8, 2015

            UZG

            I am interested also. Ordered mine last July. Still nothing. I asked for a refund (and meanwhile, my bank cancelled the cc that I used for purchase, so I have a new cc and I don’t know how I will receive the refund!)
            U.guegan@gmail.com

          • May 14, 2015

            Christina W.

            Happy to sign up for class action lawsuit. I’m ready to drive this fraudulent company into the ground. They can’t get away with this forever!

          • May 14, 2015

            Christina W.

            Ordered my boots in Sept 2014, finally canceled the order in April 2015, to date have seen no return or any hopes of one in the future. They did write a sad face in the email reply to my demand for a refund, very professional.

            Please feel free to contact me for a class action lawsuit.

          • May 26, 2015

            Sue

      • Reply March 18, 2015

        Joe

        How about you take down your website and stop taking people’s money.

      • Reply April 3, 2015

        Linda

        How do you still have the gall to send these bogus replies when you have no intention of sending the boots to me and the hundreds of others who are complaining ??

      • Reply June 17, 2015

        Nicole Duncan

        Emilie,
        Come off it. Your company doesn’t respond to emails, phone calls, or written correspondence. You have repeatedly lied about products shipping and refunds being processed. Ten months, of no product and obfuscation and I’ve been repeatedly lied to about my refund being processed. You aren’t a reputable company and you should cease taking new orders.

    • Reply February 3, 2015

      Mechelle Coate

      Just an FYI… I ordered my boots in June of 2014, was suppose to ship Sept 15-30. And I have yet to receive them. Emailed and emailed and finally received a reply the end of Dec that they would ship soon, still no boots. They did say they are sending me 2 free gifts, but it is really frustrating.

  • Reply December 30, 2014

    Jeanne

    My experience is similar to Marlene’s. I placed my order in September, and my credit card was charged the same day. Still no boots. I’m concerned now that this company is a scam.

    • Reply December 30, 2014

      Elizabeth Anne Shoes

      Dear Jeanne, please contact us and we will refund your full amount or find a solution!
      Please contact us by email so we can assure a response in a timely manner!
      Thanks

      Emilie
      Customer Care Manager
      Elizabeth Anne Shoes

      • Reply March 30, 2015

        Marcia

        You know you are lying! We are going to join forces in a lawsuit and you’ll regreat the day you open your fraudulent business!

  • Reply December 30, 2014

    Renee

    I ordered on Nov 8 was charged and now they tell me mid Jan for ship date which is the third ship date I’ve received. And on their Facebook page people that ordered in Aug still haven’t received their boots. I called my cc company and opened a dispute. Elizabeth Anne Shoes will not answer their phone nor can you leave a message. Maybe she’s over head and can’t handle running a business, who knows. All I know is I’m out $300 and nothing to show for it. These boots are in demand and this could have been something big, now just sad.

    • Liz
      Reply December 30, 2014

      Liz

      Hi Renee, we’re seeing all of your comments and it’s disappointing to say the least. We are getting in touch with the shop, and trying to help you all resolve this to your satisfaction. One of our own team members is experiencing the same issues for what it’s worth, and it’s totally unacceptable.

      We will update the post with any info we are able to get. Thanks for letting us know.

      • Reply June 17, 2015

        Nicole Duncan

        Liz, I love that you all posted an update and are continuing to stay on top of it. Great support and blogging.

  • Reply December 30, 2014

    Laura Atkinson

    My Fiance also ordered a pair of these boots for me for my birthday, IN JULY!!! And we still have not received them, three emails with new ship dates, latest will be mid to the end of January. This is ridicilous, how do you cancel orders with this “company”?

    • Reply December 30, 2014

      Elizabeth Anne Shoes

      Hi Laura,

      I am really sorry to hear this.

      Can you please ask your cousin to contact us with order number and full name and we will provide an immediate solution!

      Thank you for your cooperation.

      Regards

      Emilie
      Customer Care Manager
      Elizabeth Anne Shoes

      • Reply January 8, 2015

        Michelle

        I ordered months ago and still no boots. What is the deal? Would be nice to get them before its hot! Why sell boots that you know you can’t get them??
        Michelle

      • Reply March 30, 2015

        Marcia

        No, you won’t give anybody a refund until we move forwards with a lawsuit.
        You owe more money you can handle! Stop lying to people by promising refunds you will never give!!!

  • Reply December 30, 2014

    Beth Lenentine

    I ordered on July 7th and my credit card payment was processed the same day. At that time the shipping date was September. Next update was shipping for November, then December and of course now another delay. I asked for and received a refund today which was a prompt response likely because I threatened to go to the Better Business Bureau. I think most of us would have been more patient if only the company was upfront and honest. This company in my opinion has the most terrible customer service record of any business I have dealt with. DO NOT order from these guys!!!

    • Reply December 30, 2014

      Elizabeth Anne Shoes

      Dear Beth, we are truly sorry for this trouble we have caused you and the timeframe this has taken and the product has not been delivered. You have been already refunded and as already proposed we are more than happy to send you the boots and once you have received them you can either send them back free of charge or you have the option to pay for them.
      Unfortunately you have declined and we do understand :(

      Beth, if you change your mind this offer is still standing!

      Regards
      Emilie
      Customer Care Manager
      Elizabeth Anne Shoes

  • Reply December 30, 2014

    Elizabeth Anne Shoes

    Hi all!

    First of all our sincere apologies for these long waiting times! This is a very stressful and emotional situation for us all :(

    When customers were ordering with us they knew about the backorder and it has been clearly stated on the website that our European boots are only shipping between 15th and 31st of December. Now we are unfortunately late with the most of the orders as the boots will arrive only late January. There have been issues with our manufacturer and we has to make last minutes changes therefore the late shipment. We do have sent out recently emails to inform all of our customers about this delay.

    Concerning the July order above this is not acceptable and I would like to invite you to contact us directly to provide a solution.

    All customer are always welcome to ask for a full refund at any time and you will not find one customer which is complaining not to have received back their funds. We are here reachable for our customers and we do provide all information’s needed. Please give us 24 hours in order to send a reply via email.
    All refund requests will be treated in the same time frame and the funds will be back in your account within 5 – 10 days.

    We really do our best to help all of our customers in a timely manner and provide you with the product you have ordered!
    These boots are worth the wait I can guarantee that!

    Hopefully you accept our sincere apologies and as already stated you are invited to write to info@elizabethanneshoes.com or simply reply to our emails as if I am not mistaken with all above names we are already in contact.

    Regards

    Emilie
    Customer Service Manager
    Elizabeth Anne Shoes

    • Reply January 10, 2015

      Lanie James

      First of all, stop deleting Facebook comments – negative or otherwise. All of us who have commented are paying attention and telling others. Not only is this disrespectful, it is dishonest and is what used up the rest of my patience with your company. Second, stop running your Facebook sponsored post. You can’t fill the backorders which by your own emails are “enroute via boat” to your warehouse after several delays. I ordered in September and knew they wouldn’t be shipped until December but then came the no contact, delays and deleted Facebook posts – including your own that I was happy to see until you deleted it because I thought – hey, they are trying. If you can’t take the negative customer sentiment – get out of the business. This is unacceptable. I’ve requested my refund and I expect it to be processed as soon as you receive it.

    • Reply March 23, 2015

      Coralynn

      What do you mean you won’t find one customer complaining?? Lots of customers are complaining that you haven’t refunded them. It took you over 2 months to refund me and it only happened after I threatened to file a chargeback and a lawsuit.
      I would encourage everyone to file a chargeback with their credit card company if their refund is not received within 7 days.

    • Reply May 6, 2015

      linda

      You won’t reply….and apparently I was one of the lucky ones that acted early enough..that I actually got a refund! My question is why won’t you respond as to when…or if these boots will ever be a reality? The least you could do is to stop taking people’s money and lying. If you were a legitimate business you would be more open. I hope to be a part of the class action suit against you..if you don’t respond.

  • Reply January 1, 2015

    Jill Jeannine Mallory Theriault

    My order was placed in September and keep getting the same thing with one more month…. One more month etc….
    As great as these boots look and was really excited about them, I am at the point that I would like a full refund. I can not afford to be out $300.00 for nothing.
    If I get my refund promptly, I will be happy to go on line here and let every one know that Elizabeth Anne Shoes are good on their word and reputable despite the delays and complaints.
    I would also like to have the option I saw offered to another customer of still receiving the pair I ordered with the option to then purchase them or return them.
    But most importantly as soon as I get my full refund, I will give positive feedback to the legitimacy of this company.
    Thank you.
    My bank card number may have changed although it is the same account since I ordered and if that is a problem let me know so a different means for a refund can be made.
    Sincerely, Jill J Mallory Theriault
    Email: jillory@gmail.com

  • Reply January 2, 2015

    Melissa

    My boyfriend ordered me a pair for xmas back in Oct. although I still have not received the boots either, I must defend that when ordering it clearly stated on the website that these boots were on back order and weren’t to be available till Dec…. he told me they were coming and I am super excited to receive them. we did get the email that they wouldn’t be shipping now till Jan. Understandable delays happen. I am just going to take this delay as a sign that this company takes pride in their product and doesn’t rush to get merchandise out the door. I will follow up once I have received my boots…. I can’t wait! And now it’s kinda nice now that xmas is over to still have something to look forward to!

    • Reply January 10, 2015

      Lanie James

      Melissa,

      I was where you are now until I saw they were deleting comments on Facebook instead of just answering the questions and complaints. I was pretty patient until I was informed of the 3rd shipping delay plus how they are dealing with complaints and criticism. I’m super disappointed I was so excited to get this boots. Once I get my refund, I’ll also let everyone know and then go purchase boots from some other place. Maybe they can get it together in the future – but until then I want my $269 and to move on.

  • Reply January 2, 2015

    Deborah Wright

    Hello Ladies ( and E.A. Representatives)
    I want you to know you are not alone in the frustration you are experiencing with Elizabeth Anne Shoes.

    I have tried numerous times to contact the main offices directly and have yet to speak with a human customer service representative.

    I will give them credit as they do reply… but only via email. My original purchase was made 10/23/14 and Amanda from customer service, sent me the following…
    “Thanks so much for the order! Your beautiful boots are set to ship on November 30th approximately.”

    I am a patient woman and when November came and went, I contacted them again in the beginning of December and I received a note from Kim who stated the delivery date was pushed back, but no definitive time was given.

    My concern really started to perk now.

    Today is January 2, and I took it upon myself to see if there are any information of the business practices of E.A. with the BBB. To my surprise the company is only sporting a C+. This is worrisome for a new business to have such a questionable rating.

    It is my fondest desire to receive these boots and to write a favorable review. It is my hope that the boots will be so amazing and meet the needs they are designed for that I would be willing to invest in another pair. But I find that each day that slips by, and no package arrives, I have dwindling faith in the promises made to me by Elizabeth Anne Shoes.

    Bottom line is this: I Do Not want a refund, I want their nifty boots but they will need to work VERY hard to redeem my trust in their timeliness.

  • Reply January 3, 2015

    Bonnie Ereth

    I also am having the same concerns. I ordered these boots in September and have not received them. I HAVE e-mailed and called numerous times with no answer, was able to leave 1 message which said my call would be returned in 24 hours and have not heard back from this “company”. My next step will be to contact my credit card company and open a dispute. I am not going to let the matter drop without some kind of resolution to my satisfaction.

  • Reply January 5, 2015

    Boyana Videkanic

    Well I have to say that I ordered the shoes this past summer, HOWEVER it clearly stated on the website that the shoes are on back order and I will not receive them until late in the year. So I paid and kind of forgot about it as I knew upfront that the wait will be longer. In any case I have received an email from the company two weeks ago saying my shoes are on their way. I have received my shoes today January 5, 2015 and I have to say that they are great. I am very happy with them. I do have to say that the company (as far as I was concerned) was upfront about the expected delivery dates so I cannot complain about the wait.

    • Reply March 23, 2015

      Coralynn

      I’ll be interested to hear if you like the boots. When I finally got mine they were a total disappointment.

  • Reply January 9, 2015

    Kay Lovett

    I ordered my boots on December 6, 2014. I looked around and while I’m not all that fussed about the “Purse in Boots” I am really keen on the all leather. It’s really hard to find quality all leather boots that, once a Toby protective sole is applied, should last for years. I have a pair of boots purchased 4 years ago, that have split the sole, and are unrepairable because they are a plastic material that cannot be glued.
    I am now walking around, jumping over puddles, waiting patiently for these new EA boots, that I hope will arrive soon so I can love them and not have wet feet anymore.
    Reading these reviews does have me worried.

    • Reply January 16, 2015

      Kay Lovett

      … I’m just wanting to say to the EA people, “Perhaps don’t take any new orders until you get outstanding ones filled, just take a ‘mailing list’ for now, that way you can be proceeding with good faith to all of us, from whom you already have our money. New orders could then be filled after. I’d put up a new Facebook notice that says as such and you can catch your breath and up your BBB rating, maybe….just a thought.” -now where are my darned boots??

  • Reply January 11, 2015

    Kathy Krum

    I was concerned to begin with regarding the delivery but they certainly were timely on receiving the money !!!! Phone calls to no where and unanswered emails… I am going to have to call my bank for a solution. ..very sad I LOVE the boots.

  • Reply January 13, 2015

    KC Nunn

    I placed my order on July 3, 2014. I am aware of the backorders to Sept, then Dec, but I have sent in three website contact request and have never heard back from anyone. I still want the boots. Really disappointed with the lack of communications…

  • Reply January 18, 2015

    Carrie

    I ordered the boots back in the beginning of September and I was told at the time that I would not receive the boots until mid December. Unfortunately, I have not received them yet and have had no response to my recent email requests or voicemails. I came to this site just trying to do a little more research to see if this company is a scam. Their service level is certainly unfortunate. They definately need some better management if they are going to remain in business. I certainly have nothing positive to say at this point.

  • Reply January 19, 2015

    Jenny

    I ordered the “European” on August 23rd. The back order was already in place and the website stated a shipping date of Dec 15-31. Checked website Dec 23 and it now stated Jan 15-30. I emailed and was told Jan at the “earliest”. Today the website stated Feb shipping, if placed after Dec 15th. I emailed today and was told that 1 style arrived and 3 were on the way, but not the “European”.

    She did not even give me an estimate, just a polite apology:

    Because of the 3 calf widths, the European are taking longer to arrive as the quantity is bigger I know we should have anticipated this and we are really sorry for this delay. As a new business we are learning through our mistakes and our goal for 2015 is no more back order!

    The email responses are friendly, apologetic, and upbeat. If they were honest up front, and didn’t take my money in August, I would still be waiting to buy these. Instead, I replied and asked for a refund.

  • Reply January 19, 2015

    Nicole E

    I ordered mine in June! Same thing still not here. They keep lying saying that it’s comng. I don’t want excuses i want the truth. I order from Vic secret when they have back ordered items they take the money off when items are shipped. You should take note on how to do business properly! Honesty goes along way if you expect to take customers money right away only to be be kept waiting 8 months!!! Thanks for nothing.

  • Reply January 19, 2015

    Lanie James

    I have been in contact with Gina from EA and for the time being have come to an agreement with them. However, I’m still waiting for the first part of that agreement to occur. I’ll continue to update my comments to see if they carry out the agreement.

  • Reply January 21, 2015

    Margritt

    I am frustrated as well. I ordered mine in September.. But I was told they were on back order and will be shipped in December.. This was ok with me.. Well now the end of January and I never received an email from company on when they will ship. Left a message today and an email.. We will see. I can understand after being on Facebook the got an overwhelming response and orders. They are beautiful and I can’t wait for mine.. I will be patient but would still like and update from company as to when I should be getting them!

  • Reply January 21, 2015

    Brenda

    I ordered EA boots in August and the boots were paid for in August of 2014. I have made several calls and sent several e-mails to find out where the boots were to. Up to today, January 22, 2014, I have still not received the boots and only one response to my many inquiries. I did receive one e-mail in 2014 saying boots were on back order. REALLY – back order for five months. Winter will soon be over and I still have no boots.

  • Reply January 22, 2015

    Donna

    I ordered my boots in August also. I was told that updates were being sent and I needed to add the elizabeth anne email address as a trusted sender. I have checked and I still am not receiving email updates. Does anyone know ….are the boots really arriving in January? Are any of the styles available?

  • Reply January 25, 2015

    Ericka

    Here goes… this is my correspondence with them.

    —–
    10/12/14
    Hello, Ericka LXXX
    Thank you for your order from Elizabeth Anne Shoes Inc. Once your package ships we will send an email with a link to track your order. If you have any questions about your order please contact us at info@elizabethanneshoes.com or call us at 1-800-245-7904 Monday – Friday, 8am – 5pm PST.
    Your order confirmation is below. Thank you again for your business.
    Your Order #XXXXXXXXXX (placed on October 12, 2014 12:33:51 PM PDT)

    Thank you again, Elizabeth Anne Shoes Inc
    _________
    12/8/14
    to CustomerSupport
    Hi,
    I’m just checking on the status of my order…
    #XXXXXXXX
    Thanks,
    Ericka
    ________
    12/9/14
    Hi Ericka!
    Thank you for your email. We sent you an update last week, unfortunately the brown boots have been delayed, we have just received the black shipment. The brown boots are now set to be shipped at the end of this month.

    We apologize for the delay.

    Thank you for your patience.

    Feel free to contact me I will be more than happy to help in the meantime smile emoticon

    Have a lovely week!

    Kim
    Customer Care Representative

    _____
    1/9/15
    Hi Kim,
    Checking again on the status of this order… if you’ve sent emails, I have not received them.
    Thanks,
    Ericka LXXXX
    _______
    1/10/15
    Hi Ericka!
    Thank you for your email. I apologize for the delayed reply. We usually reply within 24 hours to emails, Facebook messages and phone calls. Apologies if there has been a delay but at the moment we have a high workload and there might be some delays in replies.

    The delivery which was supposed to take place around the end of December at the latest has been delayed, our manufacturer always ships the boots via plane, however this time there are too many pairs so they have been sent via boat. We should have a clear update this week and know which styles and sizes are coming first. We will then be able to send a general update to everyone and provide an exact delivery date.

    Once the warehouse receives the boots we will do our best to ship them as fast as possible.

    We are really sorry for this and it was not our intention to keep you waiting frown emoticon

    Thank you for your patience and support, our goal for 2015, no more back orders smile emoticon

    Feel free to contact me I will be more than happy to help in the meantime

    Have a great weekend!

    Gina
    Customer Care Representative
    Elizabeth Anne Shoes
    http://www.elizabethanneshoes.com
    http://www.facebook.com/elizabethanneshoes
    PS: In case you haven’t been receiving our previous updates, can you add info@elizabethanneshoes.com as a trusted sender?
    ________

    Jan 21
    Checking AGAIN on order #XXXXXXXX — this is my third follow up email. I would like the boots shipped immediately, or a refund. This has gone on for months. Please let me know the status….
    Best,
    Ericka LXXX
    ______
    Jan 21

    Hi Ericka!

    Thank you for your email. I apologize for the delayed reply.

    I totally understand your concern. These wait times are tough on everyone.

    Unfortunately, we received the Two-Step in black only, those are the cow boy boots.

    I am still waiting for Elizabeth’s confirmation. Apparently, the next styles to come are the Rogue, the Karma and the Hero boots.

    http://elizabethanneshoes.com/…/purse-n-boots-the-karma.html
    http://elizabethanneshoes.com/us/en/purse-n-boots-hero.html

    Because of the 3 calf widths, the European are taking longer to arrive as the quantity is bigger I know we should have anticipated this and we are really sorry for this delay. As a new business we are learning through our mistakes and our goal for 2015 is no more back order!

    You will receive a final update from Elizabeth in the next days.

    Have a lovely weekend!

    _____
    Jan 22
    Please refund my credit card immediately.
    I notice on your site that you are still taking orders for the two step, with a shipping date of March 15. This is unacceptable. I placed my order on October 12.
    I repeat, please refund my money immediately. If I do not receive $249.98 USD in 5 working days, I will take my complaint to the authorities.
    Ericka LXXXX

    ______
    Jan 22
    Hi Ericka!

    I am really sorry to hear that you would like to cancel your order without experiencing our lovely boots .

    Would a $25 discount change your mind? If not, we will cancel your order immediately and issue the complete refund.

    Have a great weekend!

    Gina
    Customer Care Representative
    _______
    Jan 23
    No, please refund immediately.
    Thank you.

    __________
    January 23
    Hi Ericka!

    I understand, last thing before I proceed with your refund, did you see the new style on our website?

    http://elizabethanneshoes.com/us/

    Those boots will be available for shipping very soon, maybe one of them could be an option for you?
    __________

    January 24

    No. Refund my money immediately. IMMEDIATELY means as of January 22 when I requested it.

    ______
    January 25
    Hi Ericka!

    I understand and this won’t be a problem. I can confirm that we will issue a refund.

    I would like to propose you a last option, you keep your back order on the list and once you receive the boots you decide, if you wish to keep them we send you an invoice and if not you send them back for free.

    What do you think?
    ______
    January 26
    Thank you so much. I shall accept your generous offer — but only after I receive the full promised refund to my credit card account by close of day Monday, January 26, 2015.

    If I do not have the full refund documented by that date, my attention shall be turned to the letter I’ll be sending to the Attorney General of the State of Connecticut, describing in full detail your having deliberately defrauded me of $250.00 and your theft of the use of that sum for over three months.

    Thanks, again.

    ———–

    To be continued????

    • Liz
      Reply January 25, 2015

      Liz

      I agree, Ericka – not acceptable. Please keep us posted.

    • Reply February 4, 2015

      Lanie James

      Ericka’s story is my story. And I still have not received the refund on my card and no responses to the email I sent last week or today. That leaves me to all of the BBB, Facebook fraud reports, disputing the charge, etc.

      There has been an abysmal effort at communicating with CUSTOMERS who have ordered and paid but not received their boots.

  • Reply January 27, 2015

    Lorrie

    I placed my order May 13, 2014, and I am still waiting for the boots!

  • Reply February 1, 2015

    Julie

    I was thinking about ordering the equestrian boots until I found this post! I thought it was suspicious that there weren’t any reviews on their facebook page so I went looking on Google and found this. I hope everyone gets their boots or a refund! What kind of company is this?

  • Reply February 1, 2015

    Jacq

    I had identical emails to those posted here.
    I ordered in August with no communication unless I initiated. Boots were to have been sent November, and at the end of December I cancelled and got a refund since they were saying January at that point. I read on a post on their page by an angry customer (likely now deleted) that they are now saying February.

    I was also blocked from posting on their Facebook page and all negative posts (by anyone) are promptly deleted.

    I placed a BBB complaint about their shady business practices.

    So disappointing.

    Thanks Jacq, we have noticed today that all negative or even politely critical comments have been entirely scrubbed from their Facebook page – you can still see their own responses to comments that no longer exist. We agree that it’s disappointing, to say the very least. -Eds

    • Reply February 4, 2015

      Lanie James

      Yep. I was blocked from the page as well – after simply asking if I would receive a tracking number when my boots were shipped. Ha! They are coming by boat? What? A row boat? What’s after that – it gets eaten by a sea monster or a carrier pigeon is enroute?

  • Reply February 2, 2015

    Emilie

    Dear Customers!

    I understand your frustration.

    We had a very good start up and the order have been just too much and by the time we were ordering as many boots as we needed one of our manufacturers informed us that he is not able to produce as many boots as we asked for, so there was the first problem.

    I am just trying to explain the situation and we do not want to make excuses, mistakes have been made business decisions have been taken and here we are.

    We would like to remind all of you that you are always welcome for a full refund at anytime during the waiting time.

    For those who would like to switch their order to one of our new style, please not that we won’t charge you the price difference and will refund it of their are cheaper.

    Those new style will be in stock in the next few days

    I wish you all a wonderful week and once again we truly apologize for this negative experience, it was not our attention to keep you waiting for so long

    Emilie
    Customer Care Manager
    Elizabeth Anne Shoes
    http://www.elizabethanneshoes.com
    http://www.facebook.com/elizabethanneshoes

    • Reply February 4, 2015

      Lanie James

      Emilie,

      Same story. Same stalling tactic. Different day. All I want is my order refunded IMMEDIATELY. I requested it on January 13 and it’s now been PAST the 10-15 business days indicated by Gina. Do you know how many consumer protection laws you are violating? Don’t offer me anything else. Just fulfill your own comments here and in email and do it immediately. Any other stalling tactics are not only unethical but fraudulent.

    • Reply March 14, 2015

      Lisa

      Emilie,

      There has transacted well over a dozen emails between your business and I which includes you, “Emilie” directly. I have just emailed to info@elizabethanneshoes.com that I want my full refund as well as the promised discount and credit by March 24, 2015. This after having paid in June 2014 for boots still unshipped.

      -Lisa

  • Reply February 9, 2015

    Lanie James

    FYI – I finally received my refund but it took posting here and two follow up emails to get it done and get a response.

  • Reply February 18, 2015

    Dizzy

    My husband ordered me some boots for my 30th birthday back in August. In January as he still couldn’t wrap them for me by Christmas, we requested a refund. We have requested a refund 3 times and it has been longer than 15 days – still not posted. Luckily, our bank is going to work to refund us + my husband works for the local AG office in the consumer protection division so we are filling a complaint there too. Refunds shouldn’t take 1.5 months if you can process a payment same day.

    Warning to everyone out there – do not order from this company. They will run you around in loops and not listen to customers.

    Hopefully, all of your banks/credit care companies will be as helpful as ours in processing refunds.

  • Reply February 20, 2015

    Kay Lovett

    I made my order on Dec 6th, and have decided it’s time to ask for my money back. I am wondering why – if they are a Canadian company, they bill as a USD.?
    Has anyone here had to resort to their credit card company and successfully had their funds returned?
    I’ll give them 10 days.

  • Reply February 20, 2015

    Lisa Xiong

    It seems impossible to get a refund. I ordered back in mid September 2014. Boots were supposed to ship in December. no boots by end of December, emailed customer service and received email from Gina stating won’t be shipping till January 2015. I requested a full refund on Jan 17, 2015. Got multiple emails for other discount offers to keep order. I formed Gina I want a full refund. Received an email that my refund was processed a week later on Jan 25, 2015. Still no refund on my statement to this day. Emailed customer service and Gina replies again giving me excuses that they are busy with the processing of refunds and reassures me that the refund was REQUESTED. Not sure if it was ever processed. Since it is taking over a month for this refund, I will need MasterCard’s assistance in getting the refund for a bogus merchandise from this company. Best to buy from reputable company.

    • Reply February 21, 2015

      Kay Lovett

      Thanks for the heads up, Lisa. I’ll give them until March 2nd, then go to my credit card company & BBB.

  • Reply March 2, 2015

    Paul H

    Hello
    I ordered these boots back at the end of december and was given an estimated delivery date of January 31 to February 15 2015. I understand delays in shipping however there needs to be communication both ways. I tried calling the 800 number 8 or 9 times and all it does is ring off the hook with no Voicemail or even and answering machine. Currently I am a bit concerned that I may have been scammed however after reading all these comments i think it is more a matter of orders exceeding supply however some type of compensation should be given to those who have been waiting beyond the promised ship date.

  • Reply March 6, 2015

    Jennifer H

    Hi, I’d just like to add to these comments as this seems to be a real pattern here. I ordered my boots in August, 7 months ago. I have received the same emails that Erika did above, they are almost identical to the word. I cancelled my order and requested a refund a month ago now. I contacted my bank and refund is still not posted. I will try contacting my bank again and filing a fraud report. Beware folks.

  • Reply March 9, 2015

    Cathy F

    I placed my order in July with an expected shipment by November. I started sending a email at least once a week and the reply was they were on back order and would be shipped by Dec 15th. This date came and went, when I contacted them again I was told Jan 15th and I would receive 2 gifts for being patient. Again that date came and went. I then contacted them to ask for a refund and if this request was not processed right away, I would be contacting a lawyer. To my surprise, I got my boots within a week.

    • Reply March 23, 2015

      Coralynn

      Did you like the boots?

  • Reply March 10, 2015

    Shirley Allen

    I ordered my boots January 15th. I never received a order confirmation, but my credit card was charged. No communication whats so ever. I’m glad that I was reviewing my past credit card statements and noticed that my acct had been charged the $269.98. I have disputed this bill with American Express. The boots seem like a neat idea, but the companies reputation has fallen, and the websites are retracting their recommendations regarding buying from this company. Because of the poor communication and feedback, I would feel uncomfortable ordering anything from this company.

  • Reply March 12, 2015

    Angie

    My husband ordered these boots for me in Oct 2014. It is now March12 2015 and no boots or refund back. We were told that we would have to wait 15 days for refund. We requested a refund back on Feb 7 2015. What is the hold up? Elizabeth Anne Shoes, had no problem taking the money, but we are getting the run around on this!! Extremely fusterating as you cannot speak to anyone, and the e-mails are just a joke! We will be going to the Better Business Bureau and our bank if we do not receive our refund back.

  • Reply March 14, 2015

    Amy Bonforte

    I too ordered these boots back in October 2014 and have not received them as of March 2015. I have now requested a refund and hope it won’t take too long to get it. Otherwise, I will open a dispute with my credit card company and file a complaint with the BBB. I have already left a bad review on Yelp.com. Very frustrating! I thought you aren’t allowed to charge a credit card until the product actually ships! Seems like a scam to me.

  • Reply March 15, 2015

    Lisa

    I hope there are folks still keeping up on this thread or discovering now. I am a purchaser of the ‘purse ‘n boots’ from June 2014 and still have not received the shipment. Therefore, I have decided today that I will “ask” them for a full refund plus the discount and credit promised to me. If they do not fulfill this “request” to make good by March 24, 2015, I fully intend to sue this business. Any who wish to make the full effort of their frustrations is welcomed.

    Thank you,
    Lisa.

    • Reply March 18, 2015

      stacey

      I requested a refund on February 2nd. Initial order processed on 9/16/14. Have not received my refund yet!!!

    • Reply March 19, 2015

      Darlene Cheree Moreland

      Good luck getting a refund! They aren’t sending boots or refund. I’m going to see lawyer tomorrow. It’s the principal of the matter. Whomever’s want to join let me know. I’m sure this is going to cost me more money than the shoes! Highly-frustrated!

      • Reply March 24, 2015

        Lisa

        Hi Darlene,

        I messaged my lawyer today to advise. What was the outcome of your conversation?

        Similarly Frustrated,
        Lisa

    • Reply March 24, 2015

      Lisa

      AND FOR THE LATEST IN MY SAGA, PLEASE READ TODAY’S EMAIL EXCHANGE WITH THIS HORRID COMPANY:
      ______________________________________________________________________
      From: Lisa
      Date: Tue, Mar 24, 2015 at 9:55 AM
      Subject: Re: Elizabeth Anne Shoes Inc: New Order # 200001729
      To: Elizabeth Anne Shoes

      Allow me to refer you to the email that stated that it would not be a problem to refund my full purchase price along with the promised discount and credit:

      ———- Forwarded message ———-
      From: Lisa
      Date: Sat, Mar 14, 2015 at 9:31 PM
      Subject: Re: Elizabeth Anne Shoes Inc: New Order # 200001729
      To: Elizabeth Anne Shoes

      Hello,
      I have seen this very some proposal to folks who are afterwards still unsatisfied. Therefore, I refuse your “offer” and expect my refund of $334.98 by March 24, 2015 as you have replied that it would not be a problem. Meaning to anyone reading this, that I would have the money in my bank account, for which I made the purchase in June 2014, by March 24, 2015 and no later.

      I asked that you not wish me a “lovely weekend” and you have ignored. I am evermore disconcerted at your lack of good business practices at your customer’s wishes. Please do yourselves some good by making my inquiry resolved by March 24, 2014 PST (Pacific Standard Time).

      Thank you,
      Lisa

      > On Mar 14, 2015, at 9:21 PM, Elizabeth Anne Shoes wrote:
      >
      > Hi Lisa!
      >
      > Thank you for your email.
      >
      > I understand and this won’t be a problem. I can confirm that we will issue a refund.
      >
      > I would like to propose you a last option, you keep your back order on the list and once you receive the boots you decide, if you wish to keep them we send you an invoice and if not you send them back for free.
      >
      > What do you think?
      >
      > **Check out what Becky Worley from Good morning America and Yahoo has to say about Elizabeth Anne Shoes Purse n’ Boots
      > https://www.yahoo.com/tech/most-people-wont-leave-the-house-without-a-98855154304.html
      >
      > Have a lovely weekend!
      >
      > Gina
      > Customer Care Representative
      > Elizabeth Anne Shoes
      > http://www.elizabethanneshoes.com
      > http://www.facebook.com/elizabethanneshoes
      ________________________________________________________________________

      Please tell me where on your website it states that you are unable to refund the discount on top of the full refund as the discount would only be possible if I would have kept my order. Please be very clear and provide the resources because all of these communications are being supplied to my lawyer. Thank you!

      – Lisa

  • Reply March 16, 2015

    Jennifer Johncox

    I, too, am also a waiting client since 7/30/14. I have been told I can switch my order back in February, but still have not received the boot. I have also requested a refund more than once. Today I contacted the BBB as well as the Consumer Protection Agency in CT. I would love to contact the media as well. I am thinking that I could just send a link to this page?

  • Reply March 18, 2015

    Karen Andrade

    I waited SIX MONTHS for my boots. I got the same promises as everyone else. I asked for a refund and was told I’d get one. I did not. Thankfully my credit card dispute was resolved in my favor. When I complained on their Facebook page, I was blocked. BAD BUSINESS!

  • Reply March 18, 2015

    Stacey

    Ordered boots in September 2014. Requested refund in February 2015 still no money back on March 18 2015.

    • Reply March 23, 2015

      Coralynn

      Contact you bank, it’s the only way.

  • Reply March 19, 2015

    Amanda

    I, too, placed my order August 23,2014 and have not received my order. I wish I had had these reviews available before ordering and I wouldn’t have considered ordering from this company. I believe I’m on my 5th email requesting a refund. I was told it could take up to 14 days. It’s been well over a month and no sign of this refund. I am beyond fed up and I just want my REFUND!!!
    Cut the excuses and do as you say, Gina… Emily… Or whoever!!!

  • Reply March 19, 2015

    Darlene Cheree Moreland

    I’ve asked for a refund and they send me this a few weeks later.

    Hi Darlene!

    Thank you so much for your email.

    Due to a high volume of customer requests at the moment, the replies to your emails are delayed. We are doing our best to look into your cases in a timely manner and will send you a reply ASAP.

    Thank you for your patience and support.

    Feel free to contact me I will be more than happy to help Hi Darlene!

    Thank you so much for your email.

    Due to a high volume of customer requests at the moment, the replies to your emails are delayed. We are doing our best to look into your cases in a timely manner and will send you a reply ASAP.

    Thank you for your patience and support.

    Feel free to contact me I will be more than happy to help in the meantime.

    Have a lovely week!

    Lisa in the meantime.

    Have a lovely week!

    Lisa

  • Reply March 21, 2015

    Bev

    JULY 13,2014 Hello, Bev Hudson
    Thank you for your order from Elizabeth Anne Shoes Inc. Once your package ships we will send an email with a link to track your order. For backordered items such as the European, please check the Shipping Info tab on the product page, located at the bottom of the page. You can also check the status of your order by logging into your account. If you have any questions about your order please contact us at info@elizabethanneshoes.com or call us at 1-800-245-7904 Monday – Friday, 9am – 5pm EST.
    Your order confirmation is below. Thank you again for your business.

    JULY 14,2014 Thanks so much for the order! Your beautiful boots are set to ship between September 15th & September 30th. Please note that we do have a fast turnaround in our warehouse and it might be possible that your ordered boots will arrive before the given date.

    AUGUST 20,2014
    As you have ordered already in July your boots will arrive with the next batch by the end of September!

    SEPT 8,2014.
    the European will be shipping approximately December 15th. This dates however, have a LOT of wiggle room to avoid over promising; it’s much more likely our boots will be shipping in October,

    SEPT 10,2014. As mentioned in our email we are confident that they will be shipped earlier than December.
    NOV 2,2014. Unfortunately we do not have received the black boots back into the warehouse and it looks like we will have to wait until between 15th and 31st of December :(

    NOV 3, 2014. None of the two colors are available at the moment, but your order for the regular black is already on hold which means the next pair which arrives will be sent to you as first in the row.

    DEC 10,2014. At the moment the date has not changed, they are set to be shipped between December 20th and the 31st approximately. Fingers crossed that the customs won’t keep them for too long 😉
    Of course because your order was supposed to be shipped in September you are our priority list for the shipping!

    FEB 16,2015 Because of the 3 calf widths, the European are taking longer to arrive as the quantity is bigger. I know we should have anticipated this and we are really sorry for this delay. As a new business we are learning through our mistakes and our goal for 2015 is no more back order!

    The European won’t be there before the end of the month.

  • Reply March 22, 2015

    Allison

    I ordered a pair of boots on Aug 27. The company was at least honest with me at the time that it would take until late December to receive them. Since December, I have followed up 4 times and was told it will take more time without any kind of estimation. I received an email on Feb 23 saying the boots were about to ship and I would be sent tracking shortly. Never received tracking and have followed up two more times as of today. I received responses, but no answers. It did appear that someone on this site did receive actual boots at some point, however late, so I’ve tried to be patient and trusted that this company was not a scam. But I really am starting to wonder.

  • Reply March 22, 2015

    Beverly Hudson

    Most recent promise – remember I ordered these JULY 13,2014 ( look above post).
    MARCH 22, 2015
    The boots were held up when they reached the customs due to the strikes at the LA port. I am glad to say this now that they are expected to reach the warehouse in the next few days. This means that the wait is almost over. Once they reach the warehouse, we will do our best to ship them as soon as possible.

    PS Were there strikes at LA airport???

  • Reply March 23, 2015

    Lindsay Mok

    Filed a complaint thru my Visa card today regarding my purchase in early October (which is apparently not all that long). I requested a refund from Elizabeth Ann February 5th and after offers of money off it was agreed they would process a refund February 10th….yet to receive it :( I really do sympathize with the company if it is out of their control conditions which lead to the delays in shipment however this does not excuse their poor customer service. Has anyone actually been able to talk to customer service (Gina) on the phone. I have received multiple excuses and form letter email returns which at least should make my claim thru visa easy to process. I would have loved to at least get to try these boots on, seemed like such a great product from a Canadian company it is really dissappointing.

    • Reply March 23, 2015

      Coralynn

      This isn’t a case of one late shipment. I went through this last year and got all the same excuses I’m seeing now. They are taking orders and charging credit cards with full knowledge that they can’t fulfill the orders. And they’re taking months to process refunds, likely because they don’t have the cash or they don’t want to process too many at once for fear of raising a red flag with their merchant provider. (Although that must already be happening with all of the chargebacks their getting).

      My prediction is they declare bankruptcy eventually and take off with everyone’s money.

  • Reply March 25, 2015

    Jacq

    I still follow this saga hoping to hear it turned for the better – but alas, it has not.

    I filed a BBB complaint for service and it was suggested I speak to Consumer Protection BC. I see on the BBB website EA Shoes are no longer responding to BBB complaint resolution requests and are now an “F” rating.

    A little internet searching and one will see Elizabeth Anne is currently in the process of moving provinces. Hopefully not with customer monies.

    Best of luck to those waiting for refunds (or boots).

  • Reply March 25, 2015

    Christina

    I ordered boots Oct 5 2014 and got tired of all of the excuses and requested a refund on Feb 17. I still have not received my money back and I believe this company is a scam. I have received the same excuses via email that everyone else has and the same excuses about my refund. I have been blocked from leaving comments on facebook as well. This is the most incompetent company ever!!

  • Reply March 25, 2015

    Lisa

    This company and their emails are driving me up the wall. Currently there have transacted over 50 emails and 69 days lapsed since the day I was promised my refund. They have ignored my requests to stop with the emoticons and wishing me a lovely week/weekend. They have replied to my emails addressing me by the incorrect name.

    This morning’s email: Apologies this has been a misunderstanding, you are right!
    In this case you will receive a refund! I thought you wanted to cancel the refund option as well.
    Sorry for the misunderstanding, the refund will be applied once you have received the boots and we agreed for a recharge.

    THEY CANCELED MY ORDER ON MARCH 14, 2015. WHY WOULD I CANCEL THE ORDER AND CANCEL THE REFUND? I DON’T WANT THE BOOTS, I WANT MY MONEY BACK. WHY IS IT SO FRUSTRATING TO GET CLEAR COMMUNICATION WITH THIS COMPANY?!

    Sincerely,
    Lisa

  • Reply March 26, 2015

    Missy Patania

    I think you should be aware and advise the consumers that this tool is being used to instill confidence in making a purchase with this company.
    I know this as your advertising helped me to confirm that this was a reputable organization
    I ordered the “Purse n Boots” thru a company called Elizabeth Anne Shoes owned by Elizabeth Anne LeGear from Calgary in October 2014 with the understanding that I would receive them in December 2014 in time for the Holidays. They charged me $ 269.98. December came around and I have gotten no confirmation or communication on the status or delay of my shipment which, is in violation of the the FTC’s Internet Shopping Refund Laws, I emailed them and did receive a response advising me that they were having customs delay issues. That I would receive them in Jan. 2015. January, 2015 came around and once again I emailed only to get another delay respone that I would receive them in Feb. 2015. Well, February rolled around and I am sure you can guess what happened. So, I decided to cancel my order. They cancelled the order for me and advised they would immed. Process a refund and that it would take 15 days to appear on my credit card. Last week I emailed to locate the refund as nothing had appeared on my credit card statement. They advised I should have received it and that they would begin an investigation…..I have not heard anything back from them and have requested an update daily all to be unanswered. I have filed a complaint with both the BBB in Canada as well as the FTC. I have also attempted to make people aware via Elizabeth Anne Shoes facebook site however, they delete all negative comments, which, there were more than mine on there, so that they continue to look as though they are a reputable company. Once all comments are deleted they also block you so you cannot post anymore.
    I feel as though you should be aware of what this company is doing. There is no recourse for a consumer past 90 days (120 at the most under extenuating circumstances) with their credit card companies as that is the statute of limitations in filing a dispute.

    Please protect the consumers that are dependant on your website’s reputation as your organization is being used to further promote their activities.

    • Liz
      Reply March 26, 2015

      Liz

      Missy, just to clarify, this is not “advertising.” This was an editorial recommendation of something we thought was a good product at the time. (We still think it is, although it’s being distributed by a wholly incompetent company.) Also, I’m not sure our comments at the top and the bottom of our post could make it any more clear that we don’t recommend this company. We even included a link to the FTC law on internet shopping refunds as well as the contact address for the company, and have allowed every negative comment to stand.

      This post has become an excellent resource for consumers to express their dissatisfaction and share their stories, so it will remain on our site.

      If you’re saying that the company is in some way trying to use a “recommendation” from us in their promotional materials, then I’ll be honest, they’re idiots. I haven’t seen anything like that myself, and if you have, I’d be appreciative if you would post it or forward to me directly: liz @ coolmompicks.com

      Thanks so much.

  • Reply March 26, 2015

    Kelli

    I ordered boots from them last August and like almost everyone of you, I did not receive them. I finally emailed them in January about the status. My emails back and forth were verbatim to those posted. I cancelled my order and asked for a refund. I also posted on their FB page, and of course, it was deleted. I had to raise Holy H*** before I got confirmation of my refund. I had to wait about 45 days before the credit showed up on my account. I am extremely annoyed about all their “expansion” talks when they can’t even get enough stock now. Do NOT order from this company.

  • Reply March 27, 2015

    Coralynn

    If you are still waiting for boots or for a refund, try contacting Elizabeth personally here: https://www.facebook.com/elizabeth.legear

    • Reply March 30, 2015

      Melissa

      Great tip thanks! I hope it works. I need this money back so badly :(.

    • Reply April 15, 2015

      Stacey

      I don’t think that’s her facebook page. when you click the link it comes up elizabeth anne moore. The woman on that page is blonde and the EA shoe woman has dark hair.

  • Reply March 29, 2015

    Yvonne Wehrer

    This has been a lesson learned. I already have an attorney for another legal situation regarding my disability, and happen to be meeting with the firm 4/2. You better believe this is going to be addressed! Screwing with a disabled woman- NOT SMART EA!!! You ladies want a class action lawsuit? You got one!

  • Reply March 30, 2015

    Melissa

    For anyone that figures out what’s involved in arranging a class action lawsuit, please let us know and post the info here. I’m very keen and interested in being involved in this but would like to know how lawyer fees are shared in a situation such as this when we’re from all over Canada. I know zippo about matters of this nature. Thanks!!

  • Reply April 1, 2015

    Darlene Moreland

    I too want to develop a dedicated webste to this company encouraging women not to purchase these shoes! Please come back here and check for web address when I am through. If anyone would like to contribute content regarding a class action lawsuit I would greatly appreciate it. This company is awful!!

  • Reply April 1, 2015

    drew

    I ordered these in october ’14 as a Christmas gift. Same as stories above, constantly was given excuses and told new dates that would be “the latest” i would have to wait. Its now april ’15. I’ve requested a refund, but no response.
    As per the suggestions above, i’ve taken this to my credit card to get a refund for a purchase i did not receive. I get the feeling Elizabeth Anne Shoes will be less inclined to send canned responses full of broken promises when its the CC fighting them.

  • Reply April 1, 2015

    Judy Kenzie

    Has anyone received an order from Elizabeth Anne Shoes??? I ordered a pair of boots in October – still no sign of them or response to my most recent email.

    • Reply April 1, 2015

      Coralynn

      I did receive a pair. I ordered them in October 2013 and received them March 2014 (after being promised they would arrive for Christmas). They were a huge disappointment! The leather wasn’t nice quality and there were really thick seams inside that rubbed my feet. The sizing was all messed up too – I ordered size 8’s and they sent me size 9’s so they knew they were off. The size 9’s just barely fit and they were really tight around the calf. In fact they were so tight that I would never have been able to fit my phone in the pocket. I don’t have big calves and have never found a pair of boots that were too tight to zip up.

      I sent them back and then fought for 3 months for a refund. So if you haven’t received your boots you’re not missing out. Have you noticed the lack of positive reviews on the FB page?

      At this point I suspect they’re in financial trouble and will be shutting down soon. If enough chargebacks are filed their merchant account provider will dump them.

  • Reply April 1, 2015

    Susan Timmerman

    Following this should it turn into a class action lawsuit – just requested a refund for the second time. I truly think this is a scam. Anyone live close enough in VC to pay them a visit? Would love to know if they have an actual business office or just a PO Box.

    • Reply April 4, 2015

      Kim

      She has a a home address listed in Vancouver. If you’d like it.

      • Liz
        Reply April 4, 2015

        Liz

        Hey all,

        We recognize the absolutely infuriating nature of all of this, and don’t blame you one bit. We’re also glad this thread has become a helpful resource. However doxing doesn’t fix anything and it’s illegal, so please do not seek out and publish personal information about any individual here or we will immediately delete it.

        According to the Consumer FTC Site, the best action to take if you pay for products that don’t arrive:

        -contest the charge with your credit cards
        -contact state and local consumer protection offices (Here is a USA list)
        -file a complaint with the FTC at 1-877-FTC-HELP or use this form
        -file a complaint with the better business bureau.

        Here is the current BBB page for Elizabeth Anne shoes, which now receives an F rating in part for 50 filed complaints in less than a year, unresolved complaints, and failure to respond to several complaints at all.
        http://www.bbb.org/mbc/business-reviews/shoes-retail/elizabeth-anne-shoes-in-delta-bc-1273895

        *It does seem that those who file with the BBB are getting their refunds quickly.

        We hope this is helpful.

        • Reply April 8, 2015

          Jennifer H

          Hi,

          Just wanted to add a further warning regarding this. I am one of those who complained to the BBB early March, and the BBB received no response whatsoever to my complaint in the 30 day time period. Update to this week, they responded to the BBB and dishonestly said I have never contacted them and they did not receive my refund request. (In the process of forwarding the 20+ emails to the BBB. )
          I even told them I would take an alternative pair of boots as they offered but they still have not been able to provide. No refund, no boots. Almost 8 months later. Heartbreaking.

          • April 13, 2015

            Heather

            Same here.

          • April 13, 2015

            Melissa

            I received a response from them through BBB claiming that I had already been refunded which was a complete lie. They’ve ignored my response stating that they’re incorrect.

        • Reply April 15, 2015

          Stacey

          I filed a BBB complaint…the company responded that they would process it in 6-8 weeks!!!!

          • April 24, 2015

            Melissa

            I received the same response. I don’t believe it since they lied already to the BBB.

  • Reply April 9, 2015

    Alice

    I too have not received a refund for boots ordered in August 2014. All the same complaints as everyone else. After receiving a promise to refund my money in January, I am still waiting. The latest email stated that I will receive a refund in 6-8 more weeks. I am very concerned that this company will be out of business by then!

  • Reply April 9, 2015

    Lisa

    LOOK AT THIS SAD, NON-ANSWER AND UNACCEPTABLE EXCUSE FROM THE COMPANY THAT REFUSES TO RETURN MY FUNDS:

    Dear Lisa,

    We here at Elizabeth Anne Shoes have been working overtime to help meet the incredible demands of the unexpected, and very welcome, success of our budding company. Over the past year we have faced many challenges brought on by the fast ascent in our popularity, combined with the very challenging task of meeting the high volume of orders, while simultaneously searching for a boot production company worthy of our high standards; as the previous provider lost sight of our idea of quality and had to be removed as a company affiliate.

    We are quite happy to say that our choice in finding a better boot provider has served us well, as we now have a product that we can fully stand behind. This new affiliate has been also working as hard as us to fulfill the late orders left over from the previous supplier; and we assure each and every one of you that we share your frustration in the waiting.

    On a more private note, we have also had the very challenging task of pulling together as a team without the guidance of our esteemed CEO, Elizabeth Anne, due to her sudden and unexpected battle with some serious health issues. For this we also apologize for any long standing orders or refunds created while our team learned the many facets of this company that Elizabeth Anne controlled herself. We are truly excited and relieved to see a full recovery from Elizabeth Anne, and as of the moment of this writing, she is hard at work to catch up on all the questions, orders and refunds created in her unexpected absence.

    We truly appreciate all the support offered by the ones that were aware of her private struggle back to good health.

    Finally, we would like all of you, our valued and loyal customers, to know that we will be getting back to each and every one of you as fast as we can, and we are very sorry for the lengthy wait in some cases.

    For the few customers we have not had a chance to reach at this time, we would like to extend not only our sincerest apologies for the wait, but we would like you to know that we fully intend to either fulfill your boot order or return your full deposit back to you.

    As stated above, we are currently back on track with both our boot production company and the health of our CEO, and if we could ask for a small amount of your patience as we fulfill and answer each and every one of your orders and inquiries.

    Thank you very much for your understanding in this matter, and we look forward to seeing you in our amazing boots if you decide to give us another chance in the future!

    Sincerely,

    The Elizabeth Anne Shoes family

    • Reply April 10, 2015

      Coralynn Gehl

      Given the fact that these exact issues were going on over a year ago, I really think the whole health issue thing is a complete lie.

      This company has now stooped to a disgusting level.

    • Reply May 10, 2015

      linda

      This is a lie…file a complaint with the BBB…you will never get a real answer or a refund. Might as well go flush $300.00 down the toilet.

  • Reply April 10, 2015

    Michelle

    Lisa – I got the same exact email on April 9, 2015. I ordered the European boots back in September 2014 and of course, haven’t received them yet. Requested a refund on March 16, and haven’t received that either. I have already filed a complaint with the BBB and plan on reporting them to the Federal Bureau of Investigation, the Federal Trade Commission and the United States Securities and Exchange Commission. I don’t know if it will do any good, but maybe it will help others and keep them from buying from this scam of a company.

  • Reply April 11, 2015

    Jacq

    Health issues?
    With pictures of her in a hot tub in California from February, riding horses in March, and a recent move noted from BC to Alberta – all publicly visible on her husband’s FB page – l am suspect.

    I suppose it might be mental health concerns – which I don’t wish on anyone – but given the length of time these problems have gone on and the ridiculous lack of customer service I have trouble believing / accepting this response.

  • Reply April 11, 2015

    Melissa Hill

    after waiting 6 mos and not receiving boots my boyfriend requested a refund…. was then another month and a half and FINALLY got his money back. I guess we were one of the lucky ones as I then looked up this…. an F rating on the BBB…. I think this is more than just a case of bad customer service. http://www.bbb.org/mbc/business-reviews/shoes-retail/elizabeth-anne-shoes-in-delta-bc-1273895

    • Reply April 15, 2015

      Stacey

      lucky you!! I ordered the boots in September of 2014 and requested a refund in February 2015…still nothing but stupid excuses!!

  • Reply April 13, 2015

    Denise Strauss

    If any of you are interested in a class action suit please email me at motorcitydtw@gmail.com. If someone else is pursuing this please let us know the particulars and how we can become a part of this.

  • Reply April 13, 2015

    Denise Strauss

    Can I suggest that you might want to also go to their Pinterest page and review their boots so everyone on pinterest can see it. This would be helpful in getting the word out about this company.

  • Reply April 13, 2015

    Denise Strauss

    Then like their boots, share on your FB page, ask all your friends to share it also. First write a description of how they wronged everyone and direct them back to this website to read reviews. We can all work together to get the word out so that others arent scammed also.

  • Reply April 15, 2015

    Stacey

    Did anyone get this reply??? Frankly I don’t believe it!!

    Dear Stacey!

    We here at Elizabeth Anne Shoes have been working overtime to help meet the incredible demands of the unexpected, and very welcome, success of our budding company. Over the past year we have faced many challenges brought on by the fast ascent in our popularity, combined with the very challenging task of meeting the high volume of orders, while simultaneously searching for a boot production company worthy of our high standards; as the previous provider lost sight of our idea of quality and had to be removed as a company affiliate.
    We are quite happy to say that our choice in finding a better boot provider has served us well, as we now have a product that we can fully stand behind. This new affiliate has been also working as hard as us to fulfill the late orders left over from the previous supplier; and we assure each and every one of you that we share your frustration in the waiting.

    On a more private note, we have also had the very challenging task of pulling together as a team without the guidance of our esteemed CEO, Elizabeth Anne, due to her sudden and unexpected battle with some serious health issues. For this we also apologize for any long standing orders or refunds created while our team learned the many facets of this company that Elizabeth Anne controlled herself.
    We are truly excited and relieved to see a full recovery from Elizabeth Anne, and as of the moment of this writing, she is hard at work to catch up on all the questions, orders and refunds created in her unexpected absence.
    We truly appreciate all the support offered by the ones that were aware of her private struggle back to good health.

    Finally, we would like all of you, our valued and loyal customers, to know that we will be getting back to each and every one of you as fast as we can, and we are very sorry for the lengthy wait in some cases.

    For the few customers we have not had a chance to reach at this time, we would like to extend not only our sincerest apologies for the wait, but we would like you to know that we fully intend to either fulfill your boot order or return your full deposit back to you.

    As stated above, we are currently back on track with both our boot production company and the health of our CEO, and if we could ask for a small amount of your patience as we fulfill and answer each and every one of your orders and inquiries.

    Thank you very much for your understanding in this matter, and we look forward to seeing you in our amazing boots!

    Sincerely,
    The Elizabeth Anne Shoes family.

  • Reply April 15, 2015

    Suzanne Cantrell

    I also placed an order on 8/14/14 and the boots were on back order. But the due arrival date came and went with no boots. The following emails assured me the boots were coming. I finally asked for a refund and they said sure, but no refund was issued. So I said I’d take another style of boot that was in stock. But no boots have shown up to date. These ladies are scammers and are getting away with it. They should be stopped!!!!

  • Reply April 15, 2015

    Suzanne Cantrell

    Another thought, websites like Pinterest should not allow these crooks to have their products advertised for free

  • Reply April 16, 2015

    Anne

    Just starting the process. Sad that this woman believes it it ok to help herself to other people’s money. Her personal Fb page is Elizabeth Anne Moore – she doesn’t seem too ill to travel.

  • Reply April 19, 2015

    Allison

    After my order was cancelled and I was promised a refund on March 23, I followed up today when I still hadn’t seen the refund. I was told my money had been used to “custom order” boots that had to be rejected when received because of poor quality. Was also told that I need to wait for my refund until a. they get the money back from the manufacturer and b. they get to my name on the list of orders as they were received (placed my order in August 2014). Was told it will be another 6-8 weeks for a refund. I’ve filed a complaint with the BBB. Am going to my cc company next.

    • Reply April 20, 2015

      Coralynn

      Go to your cc company right away. That’s the message we need to get out to everyone – file a chargeback if you don’t receive your refund within a week!

  • Reply April 21, 2015

    LISA

    THE LATEST INFURIATING MESSAGE FROM THIS INCOMPETENT COMPANY:

    Elizabeth Anne Shoes Mon, Apr 20, 2015 at 2:29 PM
    To: Lisa

    Hi Lisa! My name is Ryan and I am a customer service rep for Elizabeth Anne Shoes. I truly understand your frustration with this lengthy wait. I have been working hard to answer as many questions as I can, and as efficiently as I can, in regards to all of our boot orders, and /or refunds. I am aiming for complete transparency in order to help bring some comfort and peace of mind to our customers who have waited an unusual amount of time, and my first attempt at this was to bring you the previous message in regards to some of our struggles as a fast growing company. We are lucky to have customers that understand, although not pleased with, the late return on their refunds or arrival of their boots. I want to be open with you, you WILL be getting a full refund on this product. It has always been our intention to get you the best possible boot, and as previously stated, we did not expect our original supplier to place us in this very difficult position. I wish that I could tell you that we had only ten people to send refunds to, or who are still patiently waiting for their boots, but the order that was originally placed and made was compromised in its quality, and it wasn’t a small order by any means. The money you sent us was used to order your custom boot. The boot we received was not the quality that we were happy with, and therefore we denied its shipment any further. We have been working with the supplier to return every refund back to us in a timely manner so we can process them back to the original buyer/ you. All the talks are done, and all the hard work we have made to ensure both quality and the fastest return possible have been completed. Now we are going through the list of customers and making sure that they have received their boots or have received their refunds. This list has every sale we have made since the trouble we have had with the original supplier that is no longer with us, and we are meeting every order in the order it has been placed. We understand that our clients do not wish to wait any longer, but we do have to ask for your patience as we make our way to your name on the list, and in order to make sure that we do not miss a single order or refund, we have to go through the sales in order without fail. As of this moment we are asking for a 6¬8 week process. Of course this can be shortened if we reach your order sooner. In final, I understand the frustration of waiting, and I share in that frustration as well. Trust me when I say that we are working hard to fulfill all orders and refunds. You will be receiving your funds back in any case. I truly thank you for your patience, Sincerely, Ryan

    • Liz
      Reply April 21, 2015

      Liz

      Um. So basically his response is that you should feel bad for him and be patient because he has a lot of work to do?

      I think that’s what’s called a customer service fail. Man, I am so so sorry. Terrible in every sense. They should study this in business schools.

    • Reply April 22, 2015

      LISA

      Elizabeth Anne Shoes Wed, Apr 22, 2015 at 7:48 AM
      To: Lisa

      Hi Lisa!

      I completely understand and with the email we wanted to let you know what just happened to us.
      We have made mistakes and this is the current situation…:(

      It was not our intention to take YOUR funds and never send a product we are a reliable and known business and we are working 24 hours to give the funds back to you asap and in the worst case scenario in 6 – 8 weeks.

      The list we have will be refunded from the oldest refund up to the most recent so the customers which are waiting already for a while will be refunded first.

      Again we can promise that the funds will be returned!

      _____________________________________________________________

      IT HAS ALREADY BEEN 6 WEEKS SINCE MY REFUND REQUEST! SO SINCE THIS IS THE WORST CASE SCENARIO, I EXPECT MY MONEY BACK WITHIN 2 WEEKS…….. We’ll see what the response is.

      • Reply April 23, 2015

        Coralynn

        Stop waiting and file a chargeback with your credit card company. You’ll get your money back right away.

  • Reply April 24, 2015

    Melissa

    I wish credit card companies provided protection for special circumstances like this. Their 30 or 60 day policy doesn’t help in many situations I imagine.,

  • Reply May 2, 2015

    Tim Gray

    My wife has had the exact same issue. Ordered and charged in January and no delivery. Continual excuses that boots would ship and then more excuses.
    Now they are making excuses why it takes so long to issue a credit. Total scam company. Buyer beware and do not buy from them!!!!!!!!!!!!!!!!!!!!

  • Reply May 5, 2015

    Sue

    I had the same problem and received the same emails. I filed a complaint with the Better Business Bureau of Mainland BC. It doesn’t do much, other than warn other people. In the end, I went to my credit card company and they were very helpful. They got my money back with a purchase adjustment. Talk to your credit card company!

    Anyone else – BUYER BEWARE! This is a total scam! Shame on Elizabeth Anne Shoes, Inc.!

  • Reply May 5, 2015

    Brian

    I called my bank and I made it within the time frame to file a dispute of charges due to what was going on with this company. They issued me a refund within 5 hours of filing the claim. Thank you Visa! I will never consider buying from this company again!

  • Reply May 6, 2015

    Libby

    I’m certainly not trying to start any rumors, but out of curiosity…… has anybody else who has purchased these boots with their credit card had an issue with their credit card information being used fraudulently in the time since you purchased?

    I’m “requesting a refund” as of today, just to say I did, then I will be going back to my credit card company (knowing from you all that is most likely the only way I will get my money back) and it just dawned on me I had to get a new credit card number between then and now (I pray to god that won’t open the door for a new series of excuses on why they can’t refund me right away)

    Thank you to this blog for (without even planning on it) being a place to connect around this, nice to know we are not alone in this terribly unfortunate situation.

    • Reply May 7, 2015

      Tessa

      Now that you mention it, I have too! It was a few months after I placed the order so I made no connection to it. That’s a strange coincidence…

    • Reply May 29, 2015

      Carissa

      I used my Visa debit card and cannot get my money back because they won’t help you after 90 days of placing your order. I have seen people who used American Express post that they were able to get their money back. Hope you are one of the lucky ones. This sucks!

  • Reply May 11, 2015

    Melissa

    Has anyone else noticed that they’ve paid for their ad to constantly show on the FB feed? My god our system is weak where criminals can freely post to purchase a product that never arrives to the consumer…I find the whole thing surreal and baffling. For those of you who were able to get a refund from your CC company that’s great! You’re very lucky!

  • Reply May 27, 2015

    Lisa

    Hello everyone,

    Update to my saga that started 06/2014. After the BBB closed my complaint case for no response from the company, I went to my credit card company and they assisted me although I was out of the timeframe. One of the small reasons I did not go to the BBB or my credit card company sooner is that I had believed that this boot company was going to make good of their word. At the time I did not think it was necessary to make so much of an effort in getting my money back. I did not even complain to my friends until recently. But I finally got to my senses and wrote to the credit card company. I am posting it here because some folks have trouble putting the words together at how frustrated they are and maybe they need a template of sorts to get organized. GOOD LUCK and DON’T GIVE UP !!

    Regards,
    Lisa
    ————————————————————————————————-
    Dear Dispute Resolution Team,

    With my —- Credit Card, for which I have been a member since —-, I made a purchase online June 16, 2014 in the amount of $259.98 to Elizabeth Anne Shoes, Inc. The purchase was for boots that offered hidden pockets and it was advertised to be shipped in November 2014. When November 2014 passed, I requested the status of shipment time and time again with extremely vague and unhelpful responses.

    On January 13, 2015 I noticed that the website advertised a new and deeper discount although I still had not received my own shipment. I emailed the company and they offered the new $50 discount as well as $25 for the inconvenience as I complained directly to them that they have bad business practices. I accepted the discount and refund in writing and it was received via my —- Credit Card on January 15, 2015.

    After 70 plus emails over the course of months in which I requested either specific information about when I would receive my order or why it had been delayed so long and after receiving vague responses assuring me the matter would soon be resolved, I instead requested that my order be cancelled and my money be immediately refunded. I made the request on March 14, 2015. Along with the confirmation email for the order cancellation, the company responded that they “confirm that we will issue a refund.” In a subsequent email on the same date, the company representative, Gina stated that they “will proceed with the refund within the next 5 days.” I demanded that it be processed immediately as it was a credit card purchase and there could be no reason for any delay. In one of their last responses to me, the representative again issued a useless apology and stated that they “thought I wanted to cancel the refund option as well.” How they got that from my repeated demands for immediate refund is beyond me. Also in one of their last emails, they finally gave a poor excuse stating that they used customer funds to order the boots, but since it was not to their standard they returned the boots and they themselves are waiting for refunds. It has now been 8 weeks since my formal response of a complete refund; however it has been nearly a year of no shipment and frustrating emails.

    This has been an absurd, infuriating, and Kafkaesque interaction with a company that seems to have never intended to deliver the promised goods purchased, nor fulfill my refund demand. I have done cursory research to find that there are hundreds of similar complaints and the Better Business Bureau of Mainland British Columbia has rated this company with an F along with an alert. I have opened a case with the Better Business Bureau of Mainland British Columbia as well. The case number: —- was opened March 26, 2015 and to this date have received no resolution. Although, it has been stated by other customers that this company has not responded to the Better Business Bureau complaints either. Even if you were to Google this company for reviews, you will find that all websites have customers up in arms and frustrated in the same situation. I know I am not alone in my frustration with the lack of sufficient response from them. Therefore, I feel more pressure must be put to bear on this delinquent company and would appreciate the assistance from my credit card company for which I made the purchase. Please see attached for all of my supporting documentation. It has been 11 months and I want my $184.98 returned to me immediately. I ask sincerely that you process my request thoroughly and expeditiously.

  • Reply May 29, 2015

    Carissa

    I ordered boots August 2014 and they were backordered until December. When I inquired about the boots after the back ordered date had past I received nice emails about why they were delayed. Around April I had a feeling this was a scam. I asked for a refund and they cancelled my order but have not refunded my money. I could not find anything bad on this company before but now as I search the internet I am finding all kinds of people who they have scammed. Unfortunately you can’t get your money back because Visa only helps you up to 90 days after you order and since they listed these as backordered past the 90 days you cannot get your money back. They take your money as soon as you order which makes me think they know what they are doing and know you won’t be able to get your money back. They sure do good advertising on Facebook to make it look legitimate. So sad to see all the people they have taken advantage of. Thank you for posting the warning so hopefully we can stop others from being scammed.

  • Reply June 3, 2015

    Melissa

    I have good news that I hope by sharing, can help others. I assumed that since my purchase took place in Sept. 2014 that I wouldn’t be able to file a claim with my credit card company. I decided in May 2015 that I had nothing to lose by inquiring. The customer service reps at Amex were incredibly helpful and kind, accepting my documents and reviewing my case. They ended up returning the credit to my card!! I was completely astonished. If I can get this lucky then perhaps all of you can as well. Good luck!!

    • Reply June 15, 2015

      Kay Lovett

      Melissa, what kind of documents did you supply to AMEX? I’m assuming the email history of your “transaction” with EAS. -?
      I think that my credit card company (VISA) tried initially to weasel out of it, but I will be working on it now (asking to speak to a supervisor, go to a Royal Bank and talk to a person) I made my order early Dec 14, and tried to get my chargeback 7 weeks ago, around the time EAS promised I have my refund in 6-8 weeks. Still no refund, so it’s obvious it’s an ongoing transaction. As I pointed out to the credit card company when “Ian” said I was too late,” I thought that’s what you guys guarantee, that you will guarantee purchases”… it’s not like I bought something from someone off the back of a truck, but it feels like that now.

      • Reply July 8, 2015

        Melissa

        Hi Kay! My apologies for the delayed response. I was able to send the email that shows the dialogue between myself and the reps at EAS, as well as the confirmation of my order in 2014 and finally, the notice that stated that they were on back order until Dec. 2014 which was sent immediately after they took my money. Hopefully VISA has a bit more compassion regarding your situation as EAS quite intentionally dragged this out so that we couldn’t pursue this matter with the credit card companies.

        On a side note, I tried to file a complaint with the government, so hopefully they’re investigated. I find it completely bizarre how fraudulent companies are allowed to ‘stay in business’ and no one investigates. Almost every day I see EAS’s ad on FB so they have the funds to run advertising still.

  • Reply June 5, 2015

    Clara Peterson

    Does anyone have information regarding the business address of this company and other info? I spoke to these people and they were willing to help but need info

    http://audetlaw.com/

    • Reply July 8, 2015

      Melissa

      I believe the full address is on the BBB website.

  • Reply June 5, 2015

    Sheila Jaecks

    I can’t even get on the web site to check my order or contact them. the email address above doesn’t work either. iI just want an estimated ship date for my boot. I can’t even get a phone number.

  • Reply July 1, 2015

    Kimberly Greene

    SCAM SCAM SCAM…… I placed an order for these boots Aug 2014, my credit card charged immediately, numerous excuses, demands for refunds and now no contact at all not even a sorry excuse. As I write this today July 1, 2015 I have received no boots, no refund and contact. This is huge….please don’t just take my word for it Check the BBB and also look up the Facebook page Elizabeth Anne Lawsuit. Save your money, this is a total BUYER BEWARE!!

  • Reply July 6, 2015

    Jessica Clark

    This company has not responded to numerous requests via email to find out about my order. If there is a class action lawsuit against them, I would like to join. If there isn’t, I would like to get one going. This is not how you run a business, and I have seen hundreds of complaints from people online and on their Facebook ads.

  • Reply July 9, 2015

    Stacia

    This is crazy. I can’t believe this company has taken advantage of so many people. I am trying to dispute my cc charge, but they need to investigate. @coolmompicks you should take this article down. No one should do business with this company.

    • Liz
      Reply July 9, 2015

      Liz

      Stacia, we couldn’t agree more that no one should do business with this company, and we hope you agree that our post updates makes that very, very clear. Since the comment section here has become a fantastic forum for customers (I use that term loosely) like you to connect, we think it’s a good idea to keep the post up.

  • Reply July 13, 2015

    Porcirio Martinez

    Please like elizabeth Anne shoes lawsuit page on facebook and leave your info. A lawyer is reviewing all the cases for this big scam company.

    Here is the link: https://www.facebook.com/pages/Elizabeth-Anne-Shoes-Lawsuit/1419044148399507 -Eds

  • Reply July 23, 2015

    Porfirio Martinez

    Please sign up in elizabeth Anne shoes lawsuit in facebook ,finally we have a lawyer review all cases

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