I’m a long-time contact wearer here, especially in those glasses break now and then moments (or when a style moment hits hard). And as much as my optometrist has tried to get me to try daily wear contacts because they’re waaaay better for my eyeballs, they dry out by mid-afternoon. No, thanks.
And so, I’ve stuck with the ones I take out at night, wear for a couple of weeks (or um, months, shhhh), and pay a pretty penny for. That is, until Hubble send me a pack of their daily wear contacts a try.
Related: The best mascara for contact wearers. And we tried a lot.
Hubble offers daily wear contacts sent to your door every month for half the price (if you order them on a subscription basis), and that’s pretty much it. No bells and whistles, which is probably why they can keep the costs down.
I was pretty skeptical about them at first, and to be honest, I put off trying them for awhile because I don’t like to mess with my eyeballs. But I did, and well, I’m glad. Just last week, I ordered more on my own dime because I love them so much.
These are the only daily wear lenses I’ve tried that don’t dry out in my eyes, which I can’t say will be the case for everyone, but it certainly is for me (and I’ve tried a few different mainstream brands). And the price is definitely right, as is the convenience, since I’m the kind of person who runs out of contacts before reordering them like 100% of the time.
What I really like is that you can enter your prescription yourself (rather than having to get your doctor to do it), which they will then confirm with your optometrist. If it’s a go, you’ll get an email confirmation, and your lenses will arrive soon thereafter. And if you need an appointment, they’ll easily help you do it through their website.
Related: These glasses could help you drive more safely at night.
Of course, I have to acknowledge that daily wear lenses does mean more waste when it comes to packaging, but you can recycle the boxes, as well as the plastic containers, something I actually didn’t realize until I read it on the instructions that come in the packet.
If you’re trying to save some coin, contact-wearing friends, I’d definitely give these folks a whirl. They even give you your first month free (you pay shipping, but it’s $3), so you really have nothing to lose.
Editor’s Note, updated 4/6/18: After getting so many comments about Hubble’s cancellation policy, we reached out to them on Twitter and this is what they shared: Our cancellation process is very easy, our customers can cancel their subscription by calling us at 1-844-334-1640 between the hours of 9AM and 5PM EST Monday – Friday excluding holidays. They can also email us at help@hubblecontacts.com for further assistance.
Editor’s Note, updated 12/24/18: After my eye doctor recommended multifocal lenses, I cancelled my Hubble subscription. I called, cancelled, and received a confirmation via email. I have not been charged, nor have I received any orders since I called and cancelled.
You had to have gotten paid to write this. The hubble contacts are terrible and i’ve worn a lot of brands. Normally when i put in a fresh daily its an amazing feeling, with these i wanted to take them out immediately and i’m like you i wear my dailies for months on end, hell i bought a 3 month supply 3 years ago and i’m only 2/3 through them. Now lets forget that the contacts were terrible to another problem and thats canceling, they FORCE you to call to cancel 9a-6p Mon-Fri, its 2017 and they will not let you cancel online, if that’s not a red flag i don’t know what is.
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Editor’s note: Nope, sorry. No payment for us. As we said in the review, we were sent a pair for review consideration, which we always disclose, and this is Kristen’s honest thoughts about them. If they had sucked for her, she wouldn’t have recommended them.
It’s unfortunate you didn’t have a good experience, and that a small company is not available 24/7 for customer phone service. Neither is our bank, come to think of it. But we agree, cancelling online would be a nice benefit.
Here are some other reviews if you’d like to see some opinions from users and editors besides us. https://www.hubblecontacts.com/pages/reviews The vast majority are positive. Moral of the story: Not all products like this are perfect for every person. We’re sorry to hear you were not among the happy customers and we do appreciate your feedback.
actually most banks have 1-800 numbers you can call after hours and you can also cancel certain things like online purchases, no matter what time of day 🙂
EASTERN TIME!!!! so I have to call by 2pm in California. Smells like a scam.
they even email me back and forth.
And I signed up for a free trial and 5 days later received a charge to my account. and two new boxes. I only wear a contact in one eye so I know I didn’t order two boxes five days later. They have kinks to work out. The contacts don’t fit as well as my acuvue but to have some emergency backup without my doc making me get my yearly is good.
Actually, I cancel my subscriptions online all the time for Hubble….
Why do you cancel “all the time”? And how did you do it on line – any one of the many times you cancelled?
Thanks!
You can just hit skip under the schedule delivery, they only charge you if they ship the item. To end the subscription you will have to call.
PLEASE tell me how. I have been trying for months with no success. Ready to turn it over to my credit card company.
You can just hit skip under the schedule delivery, they only charge you if they ship the item.
I absolutely agree with Todd, I agreed to try the first pair free trial and they were terrible quality. I usually order from Dailysoft contacts and I am much happier with their PRICES And their QUALITY or product. Hubble contacts had my eyes itching within seconds of wearing them.
They proceeded to send me subsequent orders and bill me for them even though I had not ordered any more online. They were disorganized and could not find my tracking number to my order and after dealing with multiple different representatives and having to repeatedly explain that I wanted a refund, by the time I was sent a return label for shipment and sent the package back they refused to refund me because after all was said and done it was a few days past their 15 day return policy. To this day I have not gotten the refund I requested.
These contacts were low quality. I tried them and cancelled after wearing them for 3 days. When you try to free one from the perforated material that keeps them in strips of 5 it caused the next contact in line to open as well! Garbage lenses – I did call and cancel and it was not a problem for me to do so. I wear Focus Dailies Aquacomfort Plus lenses and they are MUCH MUCH MUCH better.
They sux I wore them and the popped out of my eye wen I blinked I have 60 pairs in my cabinet and I can use them I would never recommend them to anyone and I tried to get a refund and and they do refunds it’s funny how they very friendly they are to start a subscription but they don’t want to stop one never get Hubble they SUCK !!!
You are not able to recycle the plastic packaging and the fact that they advertise this way is very misleading. While the materials in and of themselves may be recyclable, the little plastic packs are too small to be recycled in standard recycling facilities.
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The company states specifically that “our lens packs and our boxes are 100% recyclable” which is true, and exactly as Kristen describe it above, so not entirely sure how this is misleading.
We have never heard of anything as being “too small to be recycled.”
If you have other information about minimum size required for recycling facilities, by all means, let us know. If you have some other reason for offering up this information, we’d love to know that too. -Eds
I’ve been wearing contacts for 20years and I have tried everything. This is by far the worst. They’re so so awful. And it’s really easy to order, it takes 2 min to fill out this online form. But to cancel you have to call M-F between business hrs. You can edit all your information online, except for cancelling it. Save your time and money. NOT WORTH it
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Sorry you had a different experience than Kristen did. With products like contacts, obviously not every brand is going to be perfect for every person, but we stand by our assessment. -Eds
I signed up for your site so that I could leave this comment. I went to the Hubble Contacts site wanting to start using their service. I have been a contact lens wearer for over 25 years. I looked at the pages on the website and decided to go ahead and try them out. I signed up and sent them by $3.00. Then I had a few minutes and decided to dig around a little more on the site. Far down in the HELP section, I found ONE mention that they do not handle toric (for astigmatism) lenses. That should be on the front page! I had to go through the hassle of calling to cancel my subscription. Also, there are ‘customer reviews’ on their website, but there is no place for a customer to either review or give public feedback on their site.
Thanks for that feedback Hank, we’re sure a lot of our readers will appreciate another perspective.
Put them in and took them out! Horrible!!
Most online sign ups make u call to cancel including hulu! I ordered my brand (which is u der the hubble deal deal but not hubble brand -just the Dr recommended! No problem. We dtill have to see how itbgoes long term but ive had bad experiences w contacts bouthb at docs offices.. it is truly a risk i take any where. There are pros and cons wherever you get them.. especially online when u dont get a free testing kit thatbubget to try on.. for the discount its worth it esp when they sell the brands docs sell at a discounted price.. good luck!
Glad I read the reviews before ordering my eyes are the only way I see thanks
I have had them for months and have very sensitive eyes. They have been fantastic for me. I even fell asleep in them a few times and had no issues.
It is true they make you call to cancel and it is not easy to find the number on their site. Customer service was not responsive to my problem either. I was willing to try the free trial and paid only for shipping.Now they had my credit card info and shipped the full next order dis regarding my hold shipment. Then I was told you can not delay an order until you receive your first full order. If you should happen to open the shipping box you are screwed. They will not take a return unless the box is unopened. How do I know what is in the nox unless I open it. Seal your content boxes for returns. The contacts make dry eyes worse. If you have a slight astigmatism you can not see with these contacts. Thus the reason for wanting the trial. I have the charges in dispute with my credit company and I am disgusted with Hubble Contacts. Some of the containers were nearly dry when opened. Not all contacts are the same, be warned.
I have worn daily disposable lenses for close to 10 years and the Hubbles are the worst. I couldn’t wait to take them out, great marketing, horrible product.
I tried them on a whim when I saw their ad and offer for a $3 trial. I was wearing Acuvue at the time and wearing them waaaaay to long. The first 3 -4 days, they wouldn’t feel immediately comfortable when I put them in, but they felt fine way into the night. I stuck with them and after a few days they felt fine from the moment I put them on. Six months later, I’m wearing them daily. I like the price, the subscription, and the fact that they have the highest UV protection (Class 1?).
I am not a fan. DO NOT BUY!
I would give this company zero stars if I could. Terrible customer service. What everyone likes best is the price. Of course, there’s also the fact that it’s a monthly subscription service, and the free box of contacts at the beginning is nice. They just arrive at your door, which is so convenient. But…
The quality of the lenses is despicable. I have been using contacts for over ten years, including brands like Acuvue, AirOptics, CooperVision Biofinity, 1-Day Acuvue Moist, and Freshlook Colorblends. After using all these brands, I have never experienced such discomfort as I have with Hubble. Previous to Hubble, my contacts would start irritating my eyes after 6-8 hours of wear (which is completely understandable). But with Hubble, upon insertion, my eyes feel uncomfortable. Don’t get me wrong, sometimes you put it a pair and they work fine, no problems. But it’s happened too many times, where I insert my contacts in the morning, and one of them just doesn’t sit right. When I blink, the contact will shift, my eye will water, my vision will blur. As you can image, that situation is not the safest when you’re driving. It’s dangerous. It’s an annoyance and hazard at this point.
Regardless of the fact that I communicated this quality issue to the company, I was refused a refund. The customer service was completely inflexible in making a customer happy (their return policy is thirty days, which is standard). Due to the fact that I do not use my contacts every day, I now have four months worth of contacts that I cannot use. I will advise all fellow contact-wearers against purchasing from this company, due to their inability to satisfy the customer in light of the circumstances. What a terrible company. The fact that they cannot and will not take back their product says it all. I did tell the customer service rep that the internet would be hearing about this, so I’m doing my due diligence.
If you care about your eyes, ethical business practices, and keeping your money, stay away!
I tried them and they did not work well for me. My eyes are way to dry for them. However, they work well for my husband. My only complaint is trying to cancel. It gives you a phone number to cancel. However, every time I try to call it tells me that my call cannot be completed as dialed. How am I supposed to cancel if I cannot call?
tried them, they dry out and move around my eye so I can’t see. I feel asleep in them one night and woke up in the middle of the night with my eyes on FIRE. and the canceling is ridiculous. They won’t let you just cancel online, you have to call. Don’t waste your money.
They are terrible and when I cancelled and wanted a refund they flat out told me no.
Don’t trust this company. The contacts aren’t the best and customer service is horrible.
I totally agree! Called within hours of credit card being charged and was told the same thing. They hadn’t even shipped them and was telling me no refunds!! I’m going to watch the tracking information and if it shows it was requested after I called and sent emails im going to file a report with the BBB and my states Attorney General. How can you keep someone’s money on an item that you canceled before it even ships!
so far so good glad I didn’t read the reviews 1st.
no dry eye for me
no shifting
no fire eyes
slept in a few times still can see
hubble works for me. hate I cant change my mailing address that’s my biggest complaint
Horrible product, hurt my eyes and I could not see with the prescription they sent me. Had to call to tell them a few times with prescription issues and if you open the box you can’t return it even if THEY made the mistake on the prescription. Both times I called I was disconnected halfway through the first call and had to call back. In the end I’m going to have to dispute the charges with my credit card as they wouldn’t allow returns of the other 2 boxes sent (unopened) because it was beyond 30 days. HORRIBLE. Go local folks, or go with what you know.
This company is awful. They did not contact my eye doctor as they were supposed to. The contacts did not work for me and I wrote to cancel and returned my second box as instructed. The following month my account was debited again and I was never credited for the box I returned. I again wrote ( since it is the only way to contact this company) and returned the second box Still no response to another email to customer service. I had to block the. From my account to avoid being charged again. So basically I received contacts which were no use to me in the first place, then was charged and returned two shipments and never received a refund. This company is a scam.
Agreed, I called in Sept 2017 and asked them to not ship anymore contacts and to remove my credit card. Late April 2018 I received contacts and they charged my card. They did refund me $25.00 and told me there was a restocking and no refund for shipping cost. I’m still demanding they refund the full amount. TOTAL SCAM AND TERRIBLE CUSTOMER SERVICE!
Glad I found these reviews!
Same here. So glad I read the reviews. I was about to feel my card details. I would rather stick to my original PureVision. I got distracted for a moment seeing the first pack is free but guys its your eyes and you may not want to take risk at any cost.
I ordered the free box and I was so excited when they came in! However after about 3 hrs of wearing them, I felt the lenses in my eyes, and my eyes starting burning. I tried them again today and took them out after 3 hrs again. not sure I want to continue using them.
I agree with most people that these contacts are sub-par. I was very excited to not have to remember to order contacts anymore so when I saw these I was excited. I have been wearing contacts for 20 years now and my eyes can pretty much handle any brand / kind you give me however … not these!
They dont feel quite right going in and my eyes are dry before the end of the day. I rush home to rip them out and grab my glasses. I hate my glasses and never ever wear them. I even tried eye drops thinking that would make them bearable….nope. These were such a disappointment.
I did some research after this started happening only to find that this was old technology being used and although it might be ok for the occasional wearer it was def not the right choice for me.
I also want to make a comment that their customer service was very very easy. I called the 1800 number and within 1 minute my subscription was cancelled which means they must have listened to feedback which is good.
All i can say is that I felt compelled to write a review although I have done very few
Just awful. Q: If I sign up online then why can’t I cancel online 24/7? Answer: Because I will forget to call and now I am stuck with 2 boxes of unwearable contacts that they will not allow me to return. I am kicking myself!
Hi my name is Jennifer and I just dont understand how hubble charged my bank account again? When I clearly canceled through my last phone call months ago! with my complaint about hubble sending me contacts two times in two weeks and took both payments. I never got refunded for my money that was taken, and so I canceled!!! Now HUBBLE JUST CHARGED my bank account again! ALMOST SIX MONTHS LATER WHEN MY PRESCRIPTION FOR MY CONTACTS IS OUT OF DATE! IT’S ILLEGAL TO FILL AN OUTDATED PRESCRIPTION! SO CLEARLY I WANT MY MONEY BACK!!!! I WILL BE CALLING WITH MY COMPLAINT DURING BUISNESS HOURS TOMORROW MORING.
Do not give your credit card information to Hubble Contacts by signing up for a sample. I was charged $39 for a subscription I had not authorized.
I initially signed up for a sample through an Instagram ad, which did not contain any information that my card information would be stored and used to automatically enter me into a subscription service without my consent.
Furthermore, Hubble should be reported to the AOA because they do not follow standard procedures to verify contact prescriptions. They did not call my optometrist or ask me for my prescription.
The quality of Hubble Contacts is terrible, and there are numerous articles pointing to this: https://www.businessinsider.com/hubble-contact-lenses-what-eye-doctors-customers-say-2019-9
Hubble Contacts is a complete scam!
Since I can’t leave a review on their site, ill leave it here.
Got the 30day $1 contacts, a week later was charged $39 and sent another package, then today (10 days after that charge) I was charged $39 again…
If try them cancel asap.